FAQ

How long will my order take?

Clothing, prints and printed journals are made to order. Most orders are produced within 2–7 working days, then dispatched. Estimated delivery times are shown at checkout.

How do I receive a digital resource?

After payment you will receive an email with your download link. Please check your spam folder if it does not arrive within a few minutes, then contact us.

Can I return an item?

Because items are printed individually for you, we do not accept returns for change of mind. If anything arrives faulty, damaged or incorrect, contact us within 30 days with a photo and we will replace or refund it. See our Refund Policy for details.

What sizes are available?

Sizes and colours are listed on each product page. If you are between sizes, check the size guide on the product before ordering, as made-to-order items cannot be exchanged for fit.

Do the colours match the photos?

Product images are digital mockups. Printed colours may vary slightly depending on fabric, paper and your screen.

Do you ship internationally?

Available destinations and shipping costs are shown at checkout.

Are these products a form of therapy?

No. Our products and resources are designed to support wellbeing and reflection, but they are not a substitute for professional therapy, counselling or medical advice. If you are struggling, please speak to your GP or contact NHS 111. In an emergency call 999, or call Samaritans free on 116 123.

How can I contact you?

Email bookings@thedynamictherapist.com or use our contact form.